Privacy Policy

Effective Date: 1 June 2025
Moekie’s Boerekos Kombuis respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

1. Personal Information We Collect

When you use our website or place an order, we may collect the following information:

Full name
Contact details (email, phone number)
Delivery or pickup information
Payment details (processed securely via third-party gateways)
Any messages or notes you provide voluntarily

2. How We Use Your Information

We use your information to:
Process and fulfill orders
Communicate order updates and confirmations
Improve our service and website
Respond to customer queries
Send occasional updates or meal menu reminders (if opted in)

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Security

We implement reasonable security measures to protect your information against loss, misuse, and unauthorized access. Payment information is processed via secure third-party providers and is not stored on our servers.

4. Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and improve functionality. You can adjust your browser settings to refuse cookies, but some features may not work correctly.

5. Your Rights Under POPIA

As a data subject, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your personal information
Object to the processing of your data
Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, email us at: Info@moekieskombuis.co.za

6. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Third-Party Services

We may use secure third-party tools (e.g. payment processors or email marketing services) which comply with data protection regulations. These providers only receive the minimum information necessary to perform their functions.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

If you have questions or concerns about this policy or how we handle your data, please contact:
Email: Info@moekieskombuis.co.za
Office: 082 384 7949